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Mom and baby

What you get with Simply

doctor visits

Doctor visits



hospital care

Hospital care

There are no copays for covered services

  • Primary care doctor visits
  • Immunizations and wellness visits
  • Specialist visits
  • Behavioral health care (mental health and substance abuse services)
  • Urgent and emergency care
  • Lab and X-ray services
  • Pregnancy services
  • Family planning
  • Hospital care
  • Physical therapy
  • Speech and hearing services
  • Quit smoking services
  • Home health care services
  • Disease management for asthma, diabetes and more

Some services may require a referral or prior authorization before you can get them. See below for more information.

See your member handbook for a full list of benefits.

Find a Doctor

Your benefits include a wide range of prescription and over-the-counter drugs. We work with CarelonRx to provide these benefits. There are no copays when you fill your prescription at a plan pharmacy. Visit the Pharmacy page to find a pharmacy near you and check if your medicine is covered.

Go to Pharmacy page

Vision services include:

  • Eye exams
  • Eyeglass frames and lenses, if medically necessary
  • Contact lenses and related services, if medically necessary
  • Eyeglass repairs and adjustments

To find an eye doctor, call iCare Health Solutions toll free at 855-418-1627 (TTY 711).

If you need transportation to your medical appointments, you or your provider can schedule a ride for you 8 a.m. to 5 p.m. Monday through Friday at no cost. At least three business days before your appointment, call:

• 844-628-0388 in Broward, Miami-Dade, and Monroe counties.
• 866-372-9794 in all other counties.

Please call back if anything changes.

We offer extra benefits to our members free of charge like:

  • $25 a month per household to buy certain personal care items and over-the-counter (OTC) medicines
  • An extra 200 minutes at enrollment and 100 minutes for their birthday for members enrolled in the federal SafeLink program, which provides a free smartphone with free monthly minutes and text messaging
  • Vision benefits for members 21 and over:
    • One eyeglass frame per year
    • One eye exam per year
    • One six month supply of contact lenses with prescription
  • Hearing services to help diagnose or treat hearing problems
  • Unlimited prenatal/perinatal visits
  • Home health care visits for homebound adults
  • Help finding housing and a one-time $500 benefit for housing costs
  • Art, individual/family, and pet therapies for members receiving behavioral health services
  • Home delivered meals after at least a three-day inpatient hospital stay
  • Nutritional counseling to help with healthy eating habits
  • Chiropractic care
  • Occupational, physical, respiratory, and speech therapies
  • Massage therapy, when medically necessary
  • Influenza, pneumonia, and shingles vaccines for adults
  • Up to $100 for hypoallergenic bedding for members diagnosed with asthma or severe allergies
  • Carpet cleaning services to reduce asthma triggers for members diagnosed with asthma or severe allergies
  • Up to $200 for lessons to swim for the first 1,000 members who request the benefit each year
  • Cellphone service. After signing up for the federal Lifeline Program, you can opt in to theAffordable Connectivity Program (ACP) to get the federal benefit, plus extra benefitsfrom Simply.
  • Home-delivered meals for pregnant members who have Managed Medical Assistance(MMA) benefits.
  • Nonemergency transportation for nonmedical purposes for members with Long-TermCare (LTC) benefits. Six one-way rides up to 25 miles each per month for members 21 years and older. Maximum of 72 one-way rides per member per year.

Limitations and restrictions apply. Benefits may change.

You can redeem some benefits online through your secure account. View the extra benefits you’re eligible for on the Benefit Reward Hub. You can also call Member Services at 844-406-2396 (TTY 711) Monday through Friday from 8 a.m. to 7 p.m. Eastern time.

For a full list of extra benefits, review the member handbook.

Log in to get started today!

Log in

Earn reward dollars for completing activities to get and stay healthy in these programs:

If you are a pregnant member:

  • You can earn up to $40 for going to prenatal care visits before you deliver:
    • $20 incentive for going to a prenatal visit in the first trimester or within 42 days of enrollment into Simply Healthcare Plans, Inc.
    • $20 incentive for attending at least six prenatal care visits
  • You can earn $20 for going to your postpartum care visit:
    • $20 incentive for going to a postpartum visit 7–84 days after delivery
  • Your baby can earn up to $40 for well child visits if they are enrolled in our Simply Medicaid plan:
    • $20 incentive for baby’s checkup by 2 weeks of age
    • $20 incentive for going to at least six well-child checkups by 15 months of age

After you or your baby completes the above healthy activities, you will receive a mailer for a gift card. To redeem your gift card, please visit SimplyHealthRewards.com or call 888-689-3420 Monday to Friday from 8 a.m. to 8 p.m. Eastern time.

What is telehealth?

Telehealth is a convenient and simple way to access a provider anytime, anywhere. Telehealth means having a visit with a provider using technology so you or your child can remain at home and still receive the medical care you need.

What resources do I need to access telehealth?
  • Telehealth involves two-way, live communication between you and the provider. It can be done over the phone or by a video call, similar to how you would use Apple FaceTime™ or Facebook Messenger™ today.
  • If you need assistance with getting a phone, contact Safelink at safelink.com or call 877-631-2550.
What types of care can I receive through telehealth?
  • You can receive care for nonurgent medical concerns such as:
    ◦Sore throat
    ◦Behavioral health visits
    ◦And more

  • For life-threatening emergencies, please call 911.

Does my doctor provide telehealth?

  • Many doctors are offering telehealth. Please contact your doctor’s office to find out how your doctor is providing telehealth and how you can make an appointment.  
  • If your provider does not offer telehealth, you may contact LiveHealth Online for medical visits at livehealthonline.com
What do I do if I need behavioral health services or counseling?

Simply Healthcare Plans, Inc. partners with two providers that offer behavioral health services via telehealth for members across Florida. For more information, visit Brave Health at bebravehealth.com or Impower at impowerfl.org.

COVID-19: Five things to know about telehealth during the COVID-19 pandemic

Jennifer’s Story: a telemedicine tale



Your primary care provider (PCP) gives you routine care, like checkups and care when you’re sick. If you need tests or a specialist, your PCP will help you get this care. This is called a referral. We pay for this care. In most cases, if you see a specialist without a referral, you may have to pay for the care. If you need care from a specialist that isn’t in our plan, ask your PCP for help.


For some services, your provider will need to get approval, or an OK, from us before you get them. Your PCP will work with us to get preapproval. Care decisions are between you and your doctor, but if you decide to get services without our preapproval, you may have to pay for them.

You can get these covered services without preapproval:

  • Emergency services
  • Preventive care services (well visits)
  • Immunizations (shots)

We put tools and technologies in your hands to make it easier to access care and services. Your Care Plan is a tool for Simply Case Management members to help you:

  • Stay connected with your care coordinator
  • Get your care coordinator’s phone number and email address
  • Send secure messages about diagnoses, goals, medicines, services and more
  • View your goals and objectives
  • Check due dates and statuses of goals and objectives
Go to Your Care Plan

Member resources

We want you to understand your benefits and receive the best possible care. Here are some resources to help.

Member handbook

Complete benefit information can be found in your member handbook.

Other resources

Member Services

If you have any questions, call Member Services at 1-844-406-2396 (TTY 711). Our team is available Monday through Friday from 8 a.m. to 7 p.m. You can also log in to your account to send us a message at any time.

Send us a message

24-hour Nurse HelpLine

Whether it’s 3 a.m. or a Sunday afternoon, health issues come up. That’s why you can always call our 24-hour Nurse HelpLine and speak directly to a nurse. Call 1-844-406-2396 (TTY 711) anytime, day or night.

If your child receives private duty nursing (PDN) services, you can report missed nurse visits. If your child’s nurse does not arrive at the scheduled time, please call the Integrated Home Care Services 24/7 direct call line toll-free at 844-215-4264 (TTY 711) right away. The on-call scheduler will work with you and your home health agency to resolve.

Not yet a member? Choose Simply.

You have a choice in your health care. Choose Simply for the health care you need plus extra benefits to help you live a healthier life.

How to enroll

Bay, Brevard, Broward, Calhoun, Charlotte, Collier, DeSoto, Escambia, Franklin, Gadsden, Glades, Gulf, Hardee, Hendry, Highlands, Hillsborough, Holmes, Indian River, Jackson, Jefferson, Lee, Leon, Liberty, Madison, Manatee, Martin, Miami-Dade, Monroe, Okaloosa, Okeechobee, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Santa Rosa, Sarasota, Seminole, St. Lucie, Taylor, Wakulla, Walton, and Washington counties.

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the Managed Care Plan. Limitations, copayments, and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or co-payments/co- insurance may change.