[Skip to Content]
people in galoshes

Florida Governor Ron DeSantis declared a state of emergency from August 13, 2021, to October 12, 2021, due to Tropical Storm Fred, which includes these counties as of August 13, 2021: Bay, Calhoun, Citrus, Dixie, Escambia, Franklin, Gadsden, Gilchrist, Gulf, Holmes, Jackson, Jefferson, Lafayette, Leon, Levy, Liberty, Manatee, Okaloosa, Santa Rosa, Taylor, Wakulla, Walton, and Washington.
Florida Governor Ron DeSantis declared a state of emergency from July 3, 2021, to September 1, 2021, due to Tropical Storm Elsa, which includes these counties as of July 6, 2021: Alachua, Baker, Bradford, Clay, Charlotte, Citrus, Collier, Columbia, Dixie, Duval, Gilchrist, Hamilton, Hernando, Hillsborough, Jefferson, Lafayette, Lake, Lee, Levy, Madison, Manatee, Marion, Monroe, Nassau, Pasco, Pinellas, Putnam, Sarasota, Sumter, Suwannee, Taylor, Wakulla, and Union.

 

Be ready be healthy

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We’re just a call away

Be ready by storing these numbers in your phone so you can reach us.

MEMBER SERVICES

  • Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711)
  • Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
  • Long Term Care (LTC) - 1-877-440-3738 (TTY 711)

PHARMACY MEMBER SERVICES

  • Florida Medicaid members: 1-833-214-3607 (TTY 711)
  • Florida Healthy Kids (FHK) members: 1-833-267-3110 (TTY 711)

24-HOUR NURSE HELPLINE

  • SMMC - 1-844-406-2396 (TTY 711)
  • Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)

BEHAVIORAL HEALTH - 1-844-375-7215​

CASE MANAGEMENT

  • Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711) or call your case manager directly
  • Long Term Care (LTC) - 1-877-440-3738 (TTY 711) or call your case manager directly
  • Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711) or call your case manager directly

TRANSPORTATION
Managed Medical Assistance (MMA) members

  • MMA members in Broward, Miami-Dade and Monroe counties - 1-844-628-0388
  • MMA members in all other counties - 1-866-372-9794

Long Term Care members

  • LTC members in Broward, Miami-Dade and Monroe counties - 1-844-671-6662
  • LTC members in all other counties - 1-877-931-4753

Get help near you

You can:

  • Find help getting food, housing and more with the Florida Community support page 
  • Get a ride to your health care visits and other places by calling the Transportation line in your county listed under Resources.
  • Learn simple tips on how to prepare you and your family from Ready.gov 
  • Get updates at www.floridadisaster.org.

 

Get your medication

Find a pharmacy that’s open near you. RX Open

Because of the state of emergency:
  • You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 30-day emergency prescription refill of your maintenance medicine now.
  • If you need to go to a different pharmacy because of Tropical Storms Elsa or Fred, call Member Services, and we’ll help you get your refill at a different location.

Have the medical supplies you need

Case managers can help you get the items you need like durable medical equipment or finding personal attendant services (PAS).
We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric
specialists.

Case management
MMA: 1-844-406-2396 (TTY 711)
LTC: 1-877-440-3738 (TTY 711)
FHK: 1-844-405-4298 (TTY 711


 

We're here for you with important information

 
 

It’s easier than you think to be ready

Keep your health in mind by knowing:
• What you can prepare ahead of time like lists of important phone numbers and medications
• What to take with you if you have to go, such as your filled prescription medications and important documents 

What you need to know – in your phone

Take some of the stress out of an emergency situation. Store the important numbers you might need in your phone now.

Member Services
- Managed Medical Assistance (MMA) - 1-844-406-2396 (TTY 711)
- Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
- Long Term Care (LTC) - 1-877-440-3738 (TTY 711)

24-hour Nurse Helpline
- SMMC - 1-844-406-2396 (TTY 711)
- Florida Healthy Kids (FHK) - 1-844-405-4298 (TTY 711)
- Behavioral Health - 1-844-375-7215

Primary care provider (PCP)

Any specialists you see

Your pharmacy -
 You can also store a list of your medications under this number for quick reference.

Your veterinarian’s office - Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one

Ready to go? Things to have handy if you have to leave in a hurry

Got your “go bag” ready?

  • A list of your prescription medications

  • Filled prescription medications

  • Over-the-counter medicines like pain reliever, antacids, vitamins and more

  • Glasses and contact lens solution

  • Baby formula, bottles, diapers, wipes, diaper rash cream

  • Feminine supplies

  • Personal hygiene items

  • Pet food, bowls and any medications

Our app will help on the go

Make sure to download our app so you’ll always have access to:

  • Your profile information
  • Your member ID card
  • Your primary care provider’s contact information
  • Your prescriptions

Download the app:

Download the Simply Healthcare app - Apple App Store   Download the Simply Healthcare app - Google Play