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Doctor and girl

Get the care you need, when you need it

Know where to go

When you need care right away, there are a lot of places to get help besides the emergency room (ER). An urgent care center can treat many things people often take to the ER.

In an emergency, always call 911. Otherwise call your primary care provider (PCP) or 24-hour Nurse HelpLine — they can tell you where to go for urgent, sick or routine care.

Your primary care provider (PCP)

Your PCP is the doctor that you’ll see for most of your health care needs. When you’re sick or hurt, always call your PCP first (unless it’s an emergency). Even if you call after hours, someone from the office should be on call and able to help.

Your PCP is listed on your member ID card and in your online profile. He or she will:

  • Get to know you and your health history
  • Work with you to find specialists, treatment plans and medicines when needed

If you haven’t seen your PCP before, call and make a new patient appointment as soon as you can.

Change your PCP anytime

Attention Enrollees or Parents/Guardian(s) of Enrollees receiving Private Duty Nursing in the home.

You can report missed shifts or nursing visits 24 hours a day/7 days a week by phone or email.

Phone: 1-844-215-4264

Email: PDNhours@simplyhealthcareplans.com