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Coronavirus (COVID-19) updates and resources

Family

Last updated: June 1, 2020

Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

Focusing on your health

These short-term changes have been put in place to make it easier for you to focus on your health and those you care about.

New Florida Healthy Kids applicants: If you enroll any time of the month, your benefits will be retroactive back to the first of the month with an approved application and payment. For example, if you paid your first premium on March 20, your benefits would be retroactive back to March 1.

The state has extended the deadline to renew due to COVID-19. We’re still encouraging you to renew on time, if you can. Please renew so you don’t lose your benefits.

  • Florida Healthy Kids members: To renew, either log in to your Florida Healthy Kids account or fill out and mail back the paperwork you got with your renewal letter. Call Florida Healthy Kids at 1-888-540-KIDS (5437) if you have questions or if you missed your deadline. Or call Member Services at the number on your ID card for helping renewing your benefits.
  • Medicaid and Long-Term Care members: To renew, either log in to your MyACCESS account, mail your paperwork back or call the Department of Children and Families at 1-866-762-2237. For questions about eligibility or help renewing, please contact your case manager or call Member Services at the number on your member ID card.

Florida Healthy Kids members: You won’t pay a copay for these services until June 30, 2020:

  • Primary care or urgent care sick visits
  • Emergency room visits
  • Face-to-face visits with behavioral health providers
  • Home health services
  • Telehealth visits with behavioral health or primary care providers or another service
  • Lab fees for COVID-19 testing, even from labs that aren’t in the plan

Also, you will have more time to pay your premiums for COVID-19 related services until further notice. For example, if you paid your premium on April 29, your benefits would be retroactive back to April 1.

An appeal is when you ask us to review a decision about your or your child’s health services.

Florida Healthy Kids members: If your deadline to appeal is between March 1, 2020, and June 29, 2020, you have an extra 120 days to file it.

Medicaid and Long-Term Care members: If you do not submit your appeal on time and are badly impacted by COVID-19, Simply will make an exception to the timely filing requirement of 60 calendar days. We will review your appeal per normal guidelines instead.

Florida Healthy Kids members: If you take medicines often, you may be able to get a 90-day supply mailed to you until June 30, 2020. This service is only offered for non-specialty medications. Call the Pharmacy Member Services number on your ID card to learn about your options.

Medicaid and Long-Term Care members: If you take medicines often, you may be able to get a 90-day supply at the pharmacy retail store or mailed to you until further notice. Call the Pharmacy Member Services number on your ID card to learn about your options.

Special Case Management program and Long-Term Care members: Your case manager should visit with you by phone, video chatting or some other means rather than in person. If you’re living in a nursing home or assisted living, your case manager will work with the facility to set this up. We’ll also mail you a copy of your updated plan of care if it changes while we follow this new guidance.

If you have any questions about your benefits, we’re here for you. Call Member Services at the number on your member ID card, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit over the phone or through video chat from your smartphone, tablet or computer. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-hour Nurse HelpLine anytime at the number on your ID card.

LiveHealth Online icon

LiveHealth Online

With LiveHealth Online, you can video chat with a primary care or urgent care doctor 24/7. It’s an easy way to get care anytime, day or night, without leaving home.

Go to LiveHealth Online
Beacon Health Options icon

Beacon Health Options

When you or your family need behavioral health services, you can video chat with a behavioral health provider 24/7 at no cost to you with Beacon.

Go to Beacon
Test Site icon

Find a COVID-19 test site

Use this tool to find testing sites near you fast. Just enter your state and county.

Find a COVID-19 test facility

Take care of your mental health

You might be feeling anxious or stressed with all of the information about coronavirus (COVID-19). Taking care of your mental health is more important than ever.

myStrength icon

myStrength

myStrength is an online tool that can help you lower your stress and improve your mental health. As a member, you can use this tool at no cost to you.

myStrength for Florida Healthy Kids members
myStrength for Florida Medicaid and Long-Term Care members
CommonGround icon

CommonGround

The CommonGround Library offers Medicaid and Long-Term Care members free plans and tools through 28 Learning Tracks to help you manage symptoms and deal with daily hardships of recovery. You must log in to the secure site to review them.

Go to the CommonGround Library
heart with pulse icon

Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.

Go to Psych Hub

Finding resources you may need

Mother and child

Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to Medicaid and Long-Term Care members who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

Learn more about COVID-19

Food delivery

An airway and lung infection, similar to the flu.

Similar to the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention’s website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities, and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease are not at higher risk of getting COVID-19, but may be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, visitors need to take care to avoid causing any extra risk to you or them. Ask visitors to wash their hands, or keep hand sanitizer by the door for them to use. Wash your hands well and use hand sanitizer. Do this before and after touching or feeding someone, or touching any mobility devices or equipment.

Follow the CDC’s advice about wearing a facemask.

Call your doctor if you get a fever, have a cough or have a hard time breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread.

Your plan will pay for telehealth visits with your doctor.

Can’t reach your doctor? Call our 24-hour Nurse HelpLine anytime, day or night, at the number on your ID card.

You can also video chat with a doctor from your smartphone, tablet or computer. Use LiveHealth Online You can also video chat with a doctor from your smartphone, tablet or computer. Use Beacon Health Options to see a behavioral health provider at no cost to you.

No. If you’re a Simply member, the COVID-19 test or the visit to get the test are covered whether you get care in a doctor’s office, urgent care center or emergency department.

No, prior authorization is not required for COVID-19 testing.

You should try to see your PCP or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

You can also video chat with a doctor from your smartphone, tablet or computer. Use LiveHealth Online You can also video chat with a doctor from your smartphone, tablet or computer. Use Beacon Health Options to see a behavioral health provider at no cost to you.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you get Medicaid, Long-Term Care or Florida Healthy Kids benefits from us, your plan covers sick visits and tests.

Do you have medicines you take frequently? Call the Pharmacy Member Services number on your ID card to find out about your options.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.