Helping you help others
Taking care of a loved one can be very rewarding. It can also be very challenging. At Simply Healthcare Plans, Inc., you’re not alone. Everyone needs a helping hand from time to time, even caregivers. We’re here to help you.
The resources and tools you’ll find on this page are designed to help you with your day-to-day tasks as a caregiver and taking care of your loved one and yourself.
The first step is to find out what kind of caregiver you are and what kind of help you may need. Each person’s situation is unique, so finding the right tools is important to help you give the best care you can. Take the assessment below to help you find the resources you need.
Help is just a call or a click away
To make sure you have the right tools at your fingertips, Simply has a wide range of resources to assist you. Call us at 1-877-440-3738 (TTY 711) or call your loved one’s Simply LTC Case Manager directly to speak with them. Your loved one’s case manager can help with caregiving challenges, urgent needs and specialized services.
Simply also provides:
- Community resources
- Health plan resources, like a nurse who can answer health questions anytime, day or night, at 1-844-406-2396 (TTY 711)
- Caregiver training and educational resources
- The member’s care plan
- Contact the Simply LTC case manager to learn more.
Keep track of your loved one’s phone numbers, appointments, finances and more with the Simply Caregiver Organizer. This all-in-one binder lets you easily organize all the vital information you need. Just ask your loved one’s Simply LTC Case Manager to have one sent to you.
Member benefits and resources
We offer many benefits and services for your loved ones, our Simply LTC members. We also partner with organizations to offer some resources. Contact the Simply LTC case manager to learn more.
We have case managers who can work with you and the doctors to help the family member or friend you’re caring for get the health care they need. Case managers can help with setting up health care services and getting referrals.
We have community support for members who have special needs or complex conditions and need help with benefits and services.
Your Simply LTC member gets their medications from CarelonRx Pharmacy. For questions about their prescriptions or to speak to a pharmacist, please call Pharmacy Member Services at 1-833-214-3607.
Members can get rides to doctor visits and long-term care sites such as Adult Day Care at no cost. As a caregiver, you can ride along. To set up a ride, call the transportation services number listed on the back of the Simply member ID card at least two business days before the visit.
Call 1-877-440-3738 (TTY 711) to learn more about these services.
Caregiver benefits and resources
Caring for others as well as yourself can be a challenge. Let Simply help you make it easier to care for your loved ones with benefits and resources for you.
Your loved one may be given extra hours of care at home or respite care at an adult day care or in a nursing home. This gives you support so you can attend to your own needs.
Your mental health needs matter, too. Your loved one’s benefit will allow you to get therapeutic support to help manage the demands of being a caregiver.
Simply will cover the cost of a one-year Amazon Prime subscription for you to get what you need delivered right to your home. You can also enjoy reading or listening to music through Prime Reading and Prime Music.
You and your loved one are given education and resources about treatments and other services in the member’s care plan, equipment use, updates needed to keep your loved one safely at home, and support to meet their needs.
When members leave the hospital, we engage members with a high risk for readmission and their families and caregivers and better meet health care needs by providing coordination and continuity of care in the transition home.
Members and their caregivers needing to travel more than 120 miles for medically necessary care get a lodging and food benefit. This Simply benefit removes some of the burden of having to travel far to support your loved ones.
PDOs let members manage their service workers
Under PDOs, members hire, fire, and supervise workers. These workers provide them with covered services.
The workers help with medical and personal needs. PDO workers could be:
- Licensed nurses. They provide attendant nursing care. They help with medical needs that take longer.
- Licensed nurses. They provide intermittent and skilled nursing. They help with medical needs that take less time. For example, they might give injections or care for wounds. They usually help for less than two hours a day.
- Adult companions. They do household tasks. They also go places with the member. The tasks could be:
- Getting meals ready
- Light housekeeping like vacuuming, dusting, and sweeping
The companions may drive members places. These could be:
- Homemakers. They do household tasks and chores. Their tasks could be:
- Getting meals ready
Their chores could be:
- Bathroom cleaning
- Lawn care
- Pest control
- Personal care workers. They help with daily personal tasks. They also help with household tasks.
Daily personal tasks could be:
- Taking baths.
- Getting dressed.
- Using the bathroom.
Household tasks could be:
- Getting meals ready.
- Making the bed.
- PDO workers may help with activities of daily living (ADLs). These are things people do to care for themselves. These ADLs may include:
- Bathing. Workers help the member bathe. They do this as often as their doctor suggests. They help the member get in and out of the shower.
- Dressing. Workers help change clothing. They make sure the member is sitting or stable. They change clothing daily and as needed.
- Eating and drinking. Workers help arrange the place setting. They help the member eat and drink, as needed.
- Maintaining continence (control over bladder and bowels). Workers may help with a catheter or colostomy bag. They may change a disposable incontinence product.
- Toileting. Workers help the member use the bathroom safely. They make sure the member is stable. They also help with buttons or zippers.
- Transferring. Workers help the member move safely.
- Grocery shopping.
- Laundry. Workers wash, dry, and put away laundry. They do this for the member’s:
- Light housework.
- Getting meals ready. Workers ask what the member wants to eat. Then they make the meal. They will cook or heat foods, if needed.
- Medication management. Workers fill pill boxes or give medications. The members will swallow or inject the medications, as their doctor orders.
- Money management. Workers pay bills online or write and mail checks. They do this with the member’s permission (OK).
- Personal hygiene. Workers make sure the member is clean and not soiled.
- Transportation. Workers take the member to doctors or stores.
- Essential tasks. Workers take care of tasks. They may pay bills with the member’s consent (OK). They may set up medical visits over the phone.
Resources for members, caregivers, and direct service workers using PDOsSelf Direction Toolkit: View this toolkit to:
- Learn what PDOs are.
- Understand what the member has to do. They are an employer who manages workers.
- Review other useful topics and terms.
Online training for hiring and managing employees: Do six training courses. There is . They are at your own pace. The program is called “Recruiting, Selecting, and Retaining Direct Service Workers to Provide Self-Directed HCBS.” HCBS is short for Home and Community-Based Services.
Elsevier Performance Manager: Fill out a form to register. Then Simply will let you use the online courses. There is no cost. Topics include “Home Safety,” “Healthy Meals on a Budget,” and “Individualizing Personal Care.”
If you’re a caregiver of a Simply Healthcare Plans, Inc. member, you can access articles, books, and webinars on a variety of caregiving topics. You’ll also find tips on how to manage your role as a caregiver and take care of yourself.
Visit caregiving.com for these free resources.
Call 1-877-440-3738 (TTY 711) to learn more about these services.
Other helpful resources
There are other plan, state and national resources and tools available to assist you with caring for your loved ones and education.
- Community resources offers help finding community resources and social services in Florida.
- Florida Department of Elder Affairs – National Family Caregiver Support Program
- Department of Children and Families
- Family Care Council Florida – Support Groups
- Florida Aging and Disability Resource Centers
National caregiving resources
- U.S. Administration on Aging Eldercare Locator – is a toll-free information hotline.It helps older adults and their caregivers find local support services.
- CaringCommunity.org – offers help with serious illnesses and matters at the end of life. This could be planning for them. It could also be living with them.
- The National Alliance for Caregiving studies policies. It also tracks laws and plans that affect family caregivers.
- Caregiver Action Network works to improve the lives of caregivers. They may be caring for older loved ones or those with chronic conditions or disabilities.
- Caregiver Help Desk: 855-CARE-640 (855-227-3640)
- U.S. Department of Health and Human Services National Institute on Aging works to understand aging. It also works to give people more time being healthy and active.
- HealthinAging.org has information and advice on health and aging. It’s from the American Geriatrics Society’s Health in Aging Foundation.
- Family Caregiver Alliance offers caregivers:
- Educational programs
- Archangels uses data and stories to support caregivers and change the way they are viewed.
- Federal Connectivity Program gives a discount on internet service. It’s up to $30 a month for those who qualify.
- Health & Wellness page has resources on many health topics, from asthma to substance use.
- Health A to Z is an online medical encyclopedia. You can check symptoms and find information. It has topics like:
- Preventive care
- Healthy eating
- Senior health
Alzheimer’s disease and dementia resources
Below are helpful resources from the Alzheimer’s Association. They can help those living with Alzheimer’s disease or dementia and their caregivers.
Know the 10 Signs
10 early signs and symptoms of Alzheimer's
Alzheimer's is a brain disease. It causes a slow decline in memory, thinking, and reasoning skills. Learn about typical changes that happen with age. Then learn what may be warning signs of Alzheimer's disease.
Why you should get checked early
Do you notice any of the 10 warning signs of Alzheimer's disease? You might see them in yourself or someone you know. Learn why it’s important to get an early diagnosis of Alzheimer's. Find out about benefits. These can help those with a diagnosis and their families.
Legal and financial planning for caregivers
It’s a good idea to put legal and financial plans in place early. That lets the person living with dementia make decisions for themselves while they are able. It also lets them work through the complex issues in long-term care. Learn about:
- Common care costs.
- Important legal documents.
- Much more.
Stages of Alzheimer’s
Alzheimer’s disease usually progresses slowly. It also affects each person differently. Learn about the stages of Alzheimer’s disease. Find out how abilities can change over time.
Alzheimer's disease and other dementias make it harder to communicate. This happens slowly. Learn ways that caregivers and the person living with dementia can understand each other better.
The behavior of someone can change as Alzheimer's and other dementias progress. Learn about common behaviors in those with dementia. Then learn strategies for caregivers. These can help at any stage of the disease.
Stay strong physically and emotionally. It’s the best thing caregivers can do. It helps them and it also helps the person living with dementia. Learn the symptoms of caregiver stress. Then learn ways to avoid burnout.
Legal planning (advance directives)
It’s a good idea to make legal plans. It’s better to do it sooner rather than later. Caregivers and the person living with dementia will be more prepared. Learn about legal documents that can allow them to make choices about:
- End-of-life wishes
Person living with dementia
It is possible to live well in the early stages of Alzheimer's disease. Learn how to create a solid foundation. This will help you cope with new challenges and changes. It will also help you live your best life for as long as possible.
Overview of Alzheimer’s Association resources
Alzheimer’s Association 24/7 Helpline: 800-272-3900
- Find your local Alzheimer’s Association chapter
- Programs and supports
- Local resources (home care, residential care, adult day care)
Online training programs
10 warning signs of Alzheimer's
Learn the common warning signs of Alzheimer's. Then learn what symptoms to look for in yourself and others.
Effective communication strategies
Learn to understand messages in speech and behavior from someone with dementia. Then learn strategies to help caregivers connect and communicate. This will help at each stage of the disease.
Understanding Alzheimer’s and dementia
Learn about the difference between Alzheimer's and dementia. Learn about the stages, risk factors, and more. Closed captioning (CC) is available.
Blindness and visual impairment resources
Lighthouse for the Blind and Visually Impaired is an organization that offers programs and services for people who have vision issues. They help these people build skills needed to achieve the most independence. Visit or call the Lighthouse nearest you for more information:
Miami Dade County
601 SW 8th Ave, Miami, FL 33130
650 N Andrews Ave, Fort Lauderdale, FL 33311
215 E New Hampshire St, Orlando, FL 32804
9130 Ridge Rd, New Port Richey, FL 34654
7318 N Tamiami Trail, Sarasota, FL 34243
We’re here to help.
View the Simply Medicaid/LTC member handbook.
Ask your loved one’s Simply LTC Case Manager.
Call Simply LTC Case Management Services at 1-877-440-3738 Monday through Friday, 8 a.m. to 7 p.m. Eastern time.