Contact Us

  • Member Services:
    Please refer to your Member ID Card
  • Provider Services:
          (877) 915-0551
          Eligibility Verification - Prompt 1
          Authorizations & Pre-certification - Prompt 2
          Claims Status - Prompt 3
          Provider Relations - Prompt 4
          Pharmacy Department - Prompt 5
          Case Management  - Prompt 6
          Inpatient Coordination - Prompt 7


We value your opinion and are committed to improving our services. In order to do this, we need honest feedback about our performance. If you would like a response, please include your member number, name and phone number and e-mail address. We appreciate your candid responses and thank you for your time.

Contact Us

Mailing Address:
PO Box 830010, Miami, FL 33283-0010
Phone: Please refer to your Member ID card


Office Hours

Monday - Friday
8AM - 7PM

After Hours Service

We have an after hours service to take your calls. This service will answer your calls whenever our office is closed. There is no additional number to remember. Simply call our main number, listed above.

Fraud & Abuse

To report Insurance Fraud & Abuse:
Call 1-877-253-9251 or 305-408-5718
E-mail at

Complaints & Communications

If you want to exercise your rights under this notice, communicate with us about privacy issues, or if you wish to file a complaint about us, you can call or write to us at the following address or number:

Simply Healthcare Plans
P.O. Box 830010
Miami, Florida 33283-0010
or Call the phone number on your Member ID Card

You will not be penalized for filing a complaint.